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Network Quality

DSL Service Support

24/7 Technical Support:PenTeleData

Bandwidth Issues:

  • Slow internet Speeds.
    • Bandwidth for local connected devices (TVs, Tablets, video games, phones computers etc.) are shared on your internet connection/router.
    • Higher “upload” speed may be required for applications such as security cameras and gaming.
  • Examples of Possible Bandwith Usage:
    • 5 Mbps or less: Basic Web surfing and email
    • 5–10 Mbps: Web surfing and email, with occasional streaming and online gaming, shared among a few connected devices
    • 10–25 Mbps: Moderate high-definition (HD) streaming, online gaming, and downloading files, shared among several connected devices
    • 25–40 Mbps: Heavy HD streaming, online gaming, and downloading, with many connected devices
    • 40+ Mbps: Hardcore streaming, online gaming, and downloading, with a large number of connected devices
  • Example of Several users connected to the internet:
    • Speed represented in the table are for the example only.
    • Speeds utilized may vary.
    User 1 - Smart TV Streaming Video on Smart TV
    Social Media
    4.00 Mbps
    0.03 Mbps
    User 2- Smart TV #2 Streaming Hi-Def Movie on Smart TV
    Sending Email
    5.30 Mbps
    0.08 Mbps
    User 3 - Tablet over WIFI Streaming Music
    Playing online game
    Audio call with other players
    2.00 Mbps
    0.02 Mbps
    0.30 Mbps
    User 4 - Computer Social Media
    Skype with Friends
    0.03 Mbps
    0.30 Mbps
    Total Bandwidth Used 12.06 Mbps
  • Testing usage and Bandwidth:
    • Perform a Speed Test while all users are connected and using the internet.
      • Note the results of the speed test.
    • Perform a Speed Test with no other users connected and using the internet.
      • Note the results of the speed test.
    • Compare the two results and you will see the higher usage with all users connected and using the internet.
      • If Slower speeds are evident during high usage time from all users, consider upgrading your DSL package.