Follow us on
Network Quality

DSL End User FAQs

What is DSL?

DSL (Digital Subscriber Line) is an "always on" high-speed Internet connection. With DSL, you can access all of the resources of the Internet whenever you choose, without busy signals, or connection/disconnection delays or interruptions. DSL modems use digital coding techniques to employ the additional capacity of your standard telephone line. A complex web page that can take minutes to download using an analog modem will arrive in seconds with a DSL connection. For small businesses, DSL can be a much more cost-effective data service than a slower ISDN or more expensive T1 line. The service is billed on a monthly basis, usually for a fixed price for unlimited usage.

What are the Main benefits of DSL?

  • Uninterrupted, high-speed Internet access that is "always on".
  • A cost-effective solution for residential customers, telecommuters and small businesses.
  • Data security that exceeds other technologies.
  • No line sharing to degrade speed.

Is My DSL line private?

Yes. Unlike other technologies, your data transmission through the Ironton DSL service is not shared. Therefore, no one can "listen" to your data transmissions. As is possible with a dial-up modem, your Internet Service Provider (ISP) can monitor your use of the Web.

Do I need a firewall?

Yes. Ironton Telephone strongly recommends the purchase a hardened firewall when using a broadband connection such as DSL

Can I use my telephone and computer at the same time with the DSL modem?

Yes. Ironton Telephone offers voice and data over the same telephone line. The DSL modem will simultaneously pass voice and data over a single telephone line. It provides a standard 10/100Base-T Ethernet port using an RJ-45 jack for connection to the user's PC. A pass through RJ-11 telephone jack is also provided that will enable subscribers to maintain telephone service in the same room.

I have a Macintosh Computer, can I still use the DSL modem?

Yes. Most network cards for Apple computers are bundled with the software needed to configure TCP/IP. The documentation included with the card should contain the configuration information. Be sure that the card you purchase is used for 10/100Base-T connectivity. Please note that USB connection will not work with the Macintosh OS because drivers are not designed for the OS.

The User's Guide mentions "downstream" and "upstream". What do these terms mean?

"Downstream" is the direction your data travels from the Internet to your computer; "upstream" is the direction the data travels from your computer to the Internet. The DSL modem can provide a downstream rate up to 20Mbps and an upstream rate up to 1Mbps.

Can I network more than one computer in my home to Ironton DSL?

Yes, it is possible. Please call PenTeleData’s Computer Patrol at 1-877-610-9090.

What is PPPoE?

Point-to-Point Protocol over Ethernet is a method used to encapsulate your data for transmission through Ironton Telephone Co.'s network. WinPoET™is the PPPoE setup used by Ironton Telephone Company.

DSL Troubleshooting Guide

  Question Yes Answer No Answer
1 Is the power light on? Go to question 2. Check AC power connections.
2 Is the sync or status light on solid? Go to questions 4. Make sure the modem wire is in the correct jack.
      Make sure all phone equipment is filtered including answering machines and alarm system.
3 Is the sync or status light flashing? Plug modem in test port at NID and connect AC power to modem. Trouble is with inside wiring if sync or stats light is solid.
    Call Ironton Telephone to report trouble if sync or status light is still flashing. See Diagnosing Trouble or call Ironton Customer Service at 610-799-3131.
4 Is the ethernet or Activity-LAN light flashing? Go to question 5. Reset ethernet port.
      Check computer equipment.
      Have computer technician check computer and network.
5 Is the user name and password correct? Contact PenTeleData at 1-800-281-3564. Reinstall username and password.
    For error codes 691 or 769 contact PenTeleData at 1-800-281-3564.