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Network Quality

Repair Rates

To avoid unnecessary service charges, please follow the trouble shooting guides in this section.

There is no billing to the subscriber for the following:

  • The problem is at the Network Interface Device (NID).
  • The problem is located in Ironton's Telephone Network
  • The problem is with a jack covered under a monthly maintenance charge.
    • The telephone cable and jack must be installed by Ironton Telephone Co. technicians to be eligible for a maintenance agreement.
  • The problem is with a phone rented from Ironton Telephone Co.

If a trouble is reported and it is Customer Owned Wiring (COW) or Ironton Telephone Company Wiring and the subscriber doesn't have Station Wiring Maintenance:

  • $50.00 Service Charge
    • If no trouble is found at the Network Interface Device (NID)
  • $105.00 per hour plus materials (Effective October 28th, 2015)
    • If subscriber wants Ironton Telephone to work on the inside wiring while a technician is there.
    • Billing is calculated in 1/4 hour increments - minimum of 1/4 hour

If a trouble is reported and it is Ironton Telephone Company Wiring and the subscriber does have Station Wiring Maintenance:

  • $50.00 Service Charge
    • If no trouble is found at the Network Interface Device (NID) or at the Jacks.
    • If the problem is proven to be a Customer Owned Equipment Problem.
  • No Charge (N/C)
    • If the problem is in the inside wiring (I/S) covered by a monthly maintenance charge.
    • The telephone cable and jack must be installed by Ironton Telephone Co. technicians to be eligible for a maintenance agreement.