Telephone Service Support

While it is recommended to use a qualified electrician or telephone technician for installation, troubleshooting and/or repairs, you may follow the steps listed below to troubleshoot on your own.

Please note the CAUTIONS before attempting any repairs.

Telephone Troubleshooting:

By finding the source of the problem, you will know whom to call to have the problem repaired.

1. Check your Telephone service at the Network Interface Device.
   1. Testing can be performed with a standard Corded telephone.
   2. Testing Instructions are located at "Testing The Telephone Service", as well as, on the inside cover of the Interface.
2. Check your telephone or other device connections.
   1. Testing can be performed with a standard Corded telephone.
   2. Testing Instructions - "Diagnosing Problems".
3. If the problem is with the inside wiring or jacks you may do the following.
   1. Make your own repairs.
      1. Download Document - Basic Telephone Jack Repair.
   2. Have an electrician, contractor, or another party make the repairs.
4. Please Note:
   1. Ironton Telephone Company does not repair third party telephone equipment.
      1. A service fee will be charged for any problems to telephones, related equipment or inside wiring if you call us to your residence or business.
   2. The responsibility of maintaining the inside wiring may not be yours if you reside in an apartment, dorm, condo, co-op, nursing home or other group living facility.
      1. Please contact the property owner to determine responsibility.
   3. If your cable television service is not working, please call your local cable company.

Calling Issues:

In order for Ironton Telephone Company to troubleshoot call failures, we will need a call example to look at.

1. Please provide the following Information:
   1. Calling Number.
   2. Called Number.
   3. Time & Date of Failure.
      1. Call failures should be reported within 24 hours of the failure.
   4. Type of Call.
      1. Examples: Inbound, Outbound, Extension to Extension, International, Fax, Voice Mail, Etc.
   5. Failure Description and Details.
      1. Examples: Post Dial Delay for 20 seconds (Delay till Ringing), One-way Voice Path from Originating number to Terminating number.