Telephone Service Support
While it is recommended to use a qualified electrician or telephone technician for installation, troubleshooting and/or repairs, you may follow the steps listed below to troubleshoot on your own.
Please note the CAUTIONS before attempting any repairs.

Telephone Troubleshooting:
By finding the source of the problem, you will know whom to call to have the problem repaired.
- Check your Telephone service at the Network Interface Device.
- Testing can be performed with a standard Corded telephone.
- Testing Instructions are located at "Testing The Telephone Service", as well as, on the inside cover of the Interface.
- Check your telephone or other device connections.
- Testing can be performed with a standard Corded telephone.
- Testing Instructions - "Diagnosing Problems".
- If the problem is with the inside wiring or jacks you may do the following.
- Make your own repairs.
- Download Document - Basic Telephone Jack Repair.
- Have an electrician, contractor, or another party make the repairs.
- Make your own repairs.
- Please Note:
- Ironton Telephone Company does not repair third party telephone equipment.
- A service fee will be charged for any problems to telephones, related equipment or inside wiring if you call us to your residence or business.
- The responsibility of maintaining the inside wiring may not be yours if you reside in an apartment, dorm, condo, co-op, nursing home or other group living facility.
- Please contact the property owner to determine responsibility.
- If your cable television service is not working, please call your local cable company.
- Ironton Telephone Company does not repair third party telephone equipment.
Calling Issues:
In order for Ironton Telephone Company to troubleshoot call failures, we will need a call example to look at.
- Please provide the following Information:
- Calling Number.
- Called Number.
- Time & Date of Failure.
- Call failures should be reported within 24 hours of the failure.
- Type of Call.
- Examples: Inbound, Outbound, Extension to Extension, International, Fax, Voice Mail, Etc.
- Failure Description and Details.
- Examples: Post Dial Delay for 20 seconds (Delay till Ringing), One-way Voice Path from Originating number to Terminating number.